FREQUENTLY ASKED QUESTIONS

1. Start shopping by browsing through the catalog and clicking on a product to be redirected to its page for more details.

2. Product details, additional photos, sizing, and available options can be found on the product page. Select your desired size and click on the “Add to Cart” button to add the item to your shopping cart.

3. After adding to cart, a pop-up will appear, with options to continue shopping or to proceed to checkout.

// By clicking “Continue Shopping”, the pop-up message will close and go back to the current product page.

// By clicking “Proceed to Checkout”, the page will be redirected to the Checkout page.

4. To view and edit the items inside the cart, click the shopping cart icon seen in the upper right corner of the page.

5. To use a special promo code or store credit voucher, proceed to the Shopping Cart page, click “Apply Discount Code” and enter the code:

// If the Discount Code consists of a free gift with purchase, a notification above the list of items in the cart will show up with a link to redeem the free gift.

6. By clicking the "Proceed to Checkout" button, you will be transferred to the Checkout page where you’ll be required to input your contact details and delivery information.  

7. Delivery details, shipping methods, payment methods and the order summary can be seen in this page. Customer details including the shipping address will be required to be filled up in the Checkout page to place and order.

8. It is highly encouraged for the customer to review all inputted details. Once done, click “Place Order” to complete the order.

9. Once the order has been placed, an invoice consisting of the order details and delivery schedule/tracking number will be sent to the inputted email address.

We only offer Cash on Delivery payment.

Orders must amount to a total of Php 5,000 or more to avail of the free shipping nationwide.

No, we currently do not offer international shipping.

Orders within Metro Manila will arrive within 5-7 business days and 7-20 business days for provincial orders.

Please see our Returns & Exchangessection for detailed instructions on how to return or exchange your item(s).

FRGMNT's courier provider is J&T

No. Each store, including the online store has its own stocks so product availability may vary.

Only eligible products have the option for in-store pick up. This can be selected in the shipping method before checkout.

SHIPPING POLICY

FRGMNT's courier partner is J&T.

FRGMNT can ship almost anywhere nationwide via different couriers.

Shipping rates vary depending on the number of items as well as the shipping location. Shipping cost can be seen upon checkout.

The shipping time for an order depends on the shipping address and the items ordered. Generally, if the shipping location is within Metro Manila it will arrive within 5-7 business days and for provincial orders, 7-20 business days.

A tracking number will be provided via email or SMS once the order has been dispatched to the courier. You can input your tracking number herefor more information.

Actual Weight is the real weight of the product, it is the weight that appears when the product is placed on a weighing scale.

Volumetric Weight is the weight of the product with its dimensions considered in a certain calculation. A certain product may be very light to carry but is a bit bulky, or a certain product may be very small but is very heavy.

The Actual Weight and the Volumetric Weight is used to calculate the cost of shipping. The higher value of the two is taken and is used in the shipping calculation.

Orders amounting to a total of PHP 5,000 or more qualify for free shipping nationwide.

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